​​​​​​MINIMUM NUMBER OF NIGHTS STAY

Minimum stay 2 nights, however, over Bank Holidays, Christmas & New Year or popular events, this can be extended to a minimum stay of 3 nights, especially for bookings in advance.    

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ADULTS ONLY

Maximum of 2 adults who are booked in can stay overnight. 

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NO DOGGIE GUESTS 

 

CHECK IN AND CHECK OUT

Guests are welcome to arrive between 3 p.m. to 10 p.m. and the code for the keypad containing the door key will be emailed prior to arrival.

 

Check out strictly by 10 a.m. to allow time for cleaning before next guests arrive.

 

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CANCELLATION POLICY FOR CONFIRMED DIRECT BOOKINGS

Bookings are not deemed to be confirmed until the deposit has been received.  f the booking is cancelled more than 30 days before arrival, then a full refund will be made, less an administration fee of £10.  For cancellations made 30 days or less before arrival, no refund will be made, unless another booking is made for the same period.  

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DAMAGES & BREAKAGES

Guests will be liable to pay the full repair or replacement costs for any breakages, damage to beds, furniture, carpets, upholstery, televisions etc., or missing items of property. 

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PARKING

There is a parking area for 1 guest car in a well lit area and vehicles are parked entirely at the owner’s risk.  The car parking area is shared with guests staying in the Farmhouse B&B.

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WI-FI & MOBILE PHONE RECEIPTION

Free guest Wi-Fi via Starlink,  although not superfast - we are unable to get fibre broadband at Mallard Grange.  Mobile phone signals can be patchy depending on network used. 

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NON AVAILABILITY OF ACCOMMODATION

We would only cancel a booking if the accommodation was unavailable for reasons beyond our control.  We would always attempt to find alternative accommodation nearby, or re-schedule for another date, but if this was not possible or unacceptable, then we would refund all monies paid for the booking.  Our liability would not extend beyond this refund.

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NO SMOKING

No smoking, (including vaping) anywhere indoors.  It is illegal to smoke inside and if caught a £50 charge will be made, to pay for deep cleaning the room.

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RESPECTFUL OF SURROUNDINGS

This is a quiet countryside setting and we ask guests to be respectful of their surroundings.  No loud music, shouting, or causing a disturbance.  Guests are not permitted access to the farmyard or the fields which surround Mallard Grange.

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VISITORS

Only registered guests can have access to the accommodation. 

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DATA

Any data gathered by us during the course of a booking may be held on a computer and is for our use only.  It will not be shared or sold .  Guests who have stayed with us will be